Contact
How Can We Help ?
Need to get in touch with us? Feel free to email info@kyconails.com or fill out the form below. We will get back to you within 24 hours with a response.
Search for Information
Find answers to your questions about our products, tools, and nail care expertise
Can't find what you're looking for? Contact us below
How do I locate my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also log into your account dashboard on our website to view your order status and real-time tracking updates.
How long before my order is dispatched?
Most orders are processed and dispatched within 1 to 2 business days. During peak holiday seasons or promotional events, processing may take up to 3 business days. You will receive an email notification the moment your package leaves our warehouse.
I need help with my Amazon order.
For orders placed on Amazon, please navigate to "Your Orders" in your Amazon account to initiate a return or contact the seller. If you require technical product support, please provide your Amazon Order ID when contacting our team so we can verify your purchase.
Cost of Shipping.
Shipping costs are calculated at checkout based on the weight of your order and the destination. We offer standard, expedited, and international shipping options. Free standard shipping may be available for domestic orders exceeding a specific promotional threshold.
What is your Return Policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original packaging, unused, and in the same condition that you received them to be eligible for a full refund.
Return or exchange a product.
To start a return or exchange, please contact our support team with your order number. For exchanges due to defects, we will provide a prepaid shipping label. For standard returns, the customer is typically responsible for return shipping costs unless otherwise specified.
